Why do I need to provide my vehicle details?
There are two main reasons we require your vehicle details.
Firstly, by adding your vehicle details, we automatically filter and recommend parking spaces that are suitable. For instance, if you have a larger vehicle such as a 4WD, you may require a large spot.
Secondly, we also ask for your details so we can provide Hosts with peace of mind that the right user has parked in their driveway or garage.
Add your vehicle’s details by going into ‘My Dashboard‘ > ‘My Vehicles‘ > ‘Add My Vehicle‘.
If you have more than one vehicle, add your additional vehicles as well and set the one you use most frequently as your default vehicle.
What is the difference between the payment options?
Once you have added your credit or debit card details, you can choose either the ‘Pay As You Go’ or ‘Automatic Top Up’.
If you select to the ‘Pay As You Go’, you will incur a 50 cent transaction fee if the transaction is below $10. Meanwhile, the ‘Automatic Top Up’ option does not come with any transaction fees and will automatically top up your account when your balance falls below $10.
What if I book a spot for less than an hour?
You can book a spot for as little as 15 minutes on the app.
For bookings less than an hour, you will be charged the cost of the hour. However, you’re also able to extend your booking for free up to the hour. For example, if you book for 15 minutes and decide you need some more time, you can extend your time up to 45 minutes for free, provided the spot hasn’t already been booked by someone else.
What types of vehicles can I use to find parking?
You can use the app to find parking with any of your vehicles. Whether the vehicle is a small as a scooter or whether the vehicle is as large as a van.
By adding your vehicles in your dashboard, we will automatically filter for spots that are more suitable to the size of your vehicle.
Can I cancel my booking if my plans change?
Of course you can. Just go into ‘My Bookings‘ and click ‘Cancel Booking‘.
Please note, if you cancel less than 1 hour from the start of the booking, you will incur a cancellation fee of half of your total booking fee.
What happens if I overstay my booking?
We understand that sometimes you can’t help but run late – however if you think you are going to be late to move your car, it is important you try and extend your booking in advance. This is important because another driver may have booked the spot and be waiting to park, or the host may be planning on returning home.
If you overstay your booking without extending your time and another driver or host wishes to park in the spot, the driver or host may ‘Report an Incident‘ and you may be charged a flat overstay fee of $20 per hour.
There are of course, exceptions to this overstay fee, so please contact us at email@example.com to appeal the overstay fee.
What if someone is parked in the spot I have booked?
If this has happened, we are sorry you had to experience this.
In this situation, please go into ‘My Bookings’ and ‘Lodge an Incident’. This will involve taking a photo of the license plate and filling out some quick details. We will then go back into our records and do our best to get to the bottom of what happened.
In the meantime, please search for another spot or give us a call if you’d like to talk to a customer representative.
What if there aren’t any parking spots available at my destination?
We’re working hard to get as many parking spots as possible for our users.
If there is a particular location where you’d like to find parking, please ‘Nominate a Spot‘ in the app or send us an email (firstname.lastname@example.org)
Spot Owner FAQs
How can I list my availability in advance?
For our hosts that are listed their spot already – thank you for listing with Oscar! The full app will be available to download in the Apple Store and Google Play soon!
Once you download the app, you will get access to a calendar that will allow you to update your availability in advance. This function will be particularly helpful if you are planning on going away or know what your plans are for the week(s) ahead.
What if there’s someone parked in my driveway when I get home?
If someone has overstayed their booking, we ask you go into your ‘Calendar‘, ‘Bookings‘, select the last booking and ‘Lodge an Incident‘. The Oscar team will then assess the situation. You could receive $10 compensation for every hour the booking has been exceeded.
In the background, Oscar is working on a technology solution that will help better track check ins and check outs. In the meantime, if you have any questions or feedback please contact the Oscar team on email@example.com or (02) 8294 5818.
Does listing my spot signal to drivers that I’m not at home?
No – listing your spot does not mean you are not home. Many of our spot owners don’t own a car at all so their spot is always available and listed.
We have also designed the app to be safe for hosts to list their spot. For instance, your address is not publicly displayed on the app and drivers will not know your address until they have actually booked the spot. Oscar also has mechanisms in place to ensure each and every user is appropriately verified.
Will my address be displayed publicly on the app?
We have designed the app to take into account your privacy as much as possible.
Therefore, your address will only be shown when a booking has been made. Once the booking period has expired, the driver will no longer be able to see your address.
Do I accept who can park in my spot?
All users of the app have been verified and therefore bookings are pre-authorised and accepted automatically. This is to ensure we can maximise your earnings and also provide a good experience for all our users.
How do I get paid?
Oscar takes care of the hassle of managing payments and will facilitate the transactions for you. You can see your earnings by going to ‘My Dashboard’ > ‘My Earnings’ in the app.
Oscar will payout your earnings on the 15th of every month. The time it takes for you to receive the earnings may depend on which bank you are with. Oscar takes 15% of the transaction to cover the running costs of the app.
How much can I list my spot for?
If you would like a recommendation on how to optimise the pricing of your parking spot, please send us an email at firstname.lastname@example.org.
From time to time, the team at Oscar may also contact you with suggestions on how to improve your price.
How much does it cost to list?
It costs nothing to list your spot on Oscar. So really… what are you waiting for?
Is there a minimum time I can list my spot for?
You can list for as little as 1 hour when you’re heading out to get groceries or go for a coffee.
Oscar is all about flexibility and we know that finding parking even for an hour can be a pain. Drivers are willing to pay to get to their destination on time so list your spot for as little as an hour or a day if you’re not using it.
Who can list their parking spot on Oscar?
Anyone who has a spot can! Whether you have a garage, car port, driveway, allocated parking in your apartment block, or even a front lawn, you can earn with Oscar.
It doesn’t matter if it’s available for only a few hours at a time, or all week, Oscar can connect you to someone who’s looking for parking.
We ask that your spot is easy to access by a driver, safe and does not interfere with footpaths